QUICK START
Step 1
Register on the website rowery.szczecinek.pl or in the Szczecinecki Rower w mobile application
Google Play, App Store
Step 2
Top up your account in the Szczecinecki Rower mobile application or on the rowery.szczecinek.pl website
Step 3
Launch the app and scan the QR code on the back of the bike. The electric lock in the station will open automatically
Step 4
After the ride, take the bike to any station. The system will automatically recognize your return and settle the rental
Table of Fees (price brutto)
One-time registration fee PLN 19
0
pln
From 0 to
20 minutes
0.5
pln
From 21 to
60 minutes*
1
pln
From 61 to
120 minutes*
2
pln
From 121 to
180 minutes*
Each subsequent hour* – PLN 3
Mobile
APP
A completely changed application of the Szczecinek City Bike for your mobile device, which will make it easier for you to move around on the City Bike and conveniently choose the means of public transport in Szczecinek
Download it from Google Play or AppStore - register, top up, locate stations, check the status of bikes at stations and account balance, book and rent as easily as possible - by scanning the QR code.
After the ride, rate your rental by giving it the appropriate number of stars.
How it works?
Quick start
- If you have an account in the existing application and the SWRM system, log in with your data and use the new Szczecinecki Rower mobile application or the touch screen at the bicycle station.
- Register via the Szczecinecki Rower mobile application or on the rowery.szczecinek.pl website. If you register via the mobile application, fill in all your data - they are necessary to top up your account. If you are registering via the website, click the activation link that you will receive in the registration e-mail.
- Log in to your account in the application or on the rowery.szczecinek.pl website and make a transfer of at least PLN 19 (having a balance of PLN 10 is the amount necessary to rent a bike. If the balance is lower - the rental will not be possible).
- You can rent a bike by scanning the QR code in the application located at the back of the bike standing in the station or through the touch screen in the station terminal
- You can return the bike by putting it in a selected position at one of the stations of the Szczecinek City Bike. Remember to insert the bike into the electric lock carefully. The system will automatically recognize the bike and it will be returned automatically. A message will appear on the screen, and a push notification about the correct return will be sent to your phone application. If the bike has not been returned - refresh your application (return sometimes takes up to 60 seconds).
Bike rental
- Download the Szczecinecki Rower application from Google Play or AppStore, register and pay the registration fee - minimum PLN 19. You can also do it via the website rowery.szczecinek.pl
- 2.Select the Rent a bike option and scan the QR code on the back of the bike in the app. Wait about 3-5 seconds for the electric lock in the station to open. If you don't have the app, you can rent a bike via the touchscreen at the station
- Pull the selected bike from the station and enjoy riding the Szczecinek Rower. Note that you can also use the KM bus
Bike return
- Put the bike in the selected position at any station of the Szczecinek City Bike by inserting the bike's docking handle into the electric lock. The system will automatically recognize the return of the bike and the message "Thank you for returning the bike" will appear on the screen
- When the station is full, leave the bike as close to the selected station as possible. The system will automatically recognize the return of the bike. If you make a return too far from the station, an additional fee of PLN 50 may be charged.
- When the station is full, use the combination lock, lock the bike to another bike in the station and return it using the Return option in the mobile application or the touchscreen in the terminal and follow the instructions on the screen
FAQ
Basics
- If I have an account in the SWRM application,
can I log in with my existing data? - Who to contact for help?
- What to do to ride the Szczecinek City Bike?
- What is the phone number and PIN as well as login and password used for?
- Is it possible to register without Internet access?
- When can I use the bikes of the Szczecinek City Bike?
- What is the minimum amount required to rent a bike?
- How many bikes can I rent at the same time?
- How many bicycle stations are there in Szczecinek?
PAYMENTS
TOP-UP the ACCOUNT
Bike rental
Bike return
YES. Your login details and SWRM account status have not changed. Only the version of the IT system and software of the bicycle stations changes
In case of any questions or problems related to the Szczecinek City Bike, please contact our helpline at +48 94 712 88 88 or write an e-mail to info@rowery.szczecinek.pl
We wish you pleasant and safe use of the bikes of the Szczecinek City Bike
- fill out the registration form in the REGISTRATION tab
- check your e-mail and click on the activation link received in the e-mail (also check the SPAM folder - sometimes our e-mails "fall" there)
- top up your account in the system with the amount of at least PLN 19 (initial fee)
- download the Szczecinecki Rower application from Google Play or the App Store
- go to the nearest station of Szczecinecki Rower Miejski
The phone number and PIN are used to rent a bike at the station, log in to the mobile application and the user panel at pinczowskirower.filfri.eu. Remember to use your phone number and PIN or login and password when logging in
Registration in the system without access to the Internet is not possible
SWRM bikes are available 24 hours a day, 7 days a week during the cycling season - from March 1 to October 30.
We suggest not to exceed the maximum statutory time of renting a bike - 12 hours
The minimum amount on the User's account is PLN 10. If the balance is lower, the rental will not be possible. We suggest keeping a balance of about PLN 15 - 20 to use the bikes without worrying about time, even during longer journeys, without the need to top up the account frequently.
Each user can rent a maximum of 4 bicycles
There are 30 stations in Szczecinek. You can see them on the map on the main page or in the mobile application on the main screen, which in the new version is a map
- One-time registration fee - PLN 19.
- From 0 to 20 minutes - PLN 0.
- From 21 to 60 minutes* - PLN 0.5.
- From 61 to 120 minutes* – PLN 1.
- From 121 to 180 minutes* – PLN 2.
- Each subsequent hour* – PLN 3.
- Reservation for 30 minutes – PLN 1.
The maximum time of renting a bike is 12 hours**, exceeding it means imposing an additional fee of PLN 200.
The maximum time of renting a bike is 12 hours. Exceeding it means imposing an additional fee of PLN 200. We kindly ask you to comply with this provision of the regulations
The cost of restoring the bike is PLN 3,000.
Fee for removing a non-regulated bike lock - PLN 200
You can top up your account through your user account on the website or in the mobile application. You can choose from dozens of the most popular payment methods - blik, bank transfers, payment cards, credit cards, traditional transfers
Log in to your account in the system or to the mobile application and click on the TOP-UP tab.
Select the top-up amount. The system will automatically redirect you to the payment system where you can choose from many types. After the transaction is completed and the account is topped up, the system will transfer you back to your account. Check if the balance matches the top-up amount. If you notice a difference, please contact our hotline at +48 94 712 88 88
You can rent a bike: using the touch screen at the station or in the mobile application. The interface in both cases is friendly and intuitive
However, remember to register in advance. You can do it on the website bikes.szczecinek.pl, or in the mobile application
Rental using the touch screen at the station:
- approach the terminal (the screen is turned off by default to save energy)
- tap anywhere on the screen to wake it up from sleep mode
- select a language by clicking on the appropriate flag
- enter the phone number with the prefix 48 xxx xxx xxx (the prefix 48 before the number is very important. If you do not enter it, the system will not recognize your number)
- enter PIN
- enter the number of the selected bike read from the bike frame
- you will hear a voice message, and the screen will show the slot number and the code for the combination lock that you can use in case of overcrowding of the station
- take the selected bike from the rack by pushing it slightly forward, then pull it back. The electric lock should release the bike
Important: It is not necessary to use a great deal of force to remove the bicycle from the stand. All you have to do is first push the bike slightly forward and then pull it back slightly. The electric lock will release your bike
Using the mobile application:
- download the Szczecinecki Rower application from Google Play or the App Store
- when logging in, enter your phone number with the prefix 48 xxx xxx xxx and PIN
- select the RENT A BIKE button
- select the bike number
- wait a few seconds for the server to communicate with the station
- information will appear on the screen from which rack you can take the bike and you will hear a voice message
- take the selected bike from the rack by pushing it slightly forward, and then pull back
By placing the bicycle in a free rack
- select a free bicycle stand, insert the docking handle into the lock and push it forward until you hear the characteristic click of the lock
- wait 5 seconds for the lock to read the bike ID
- pull the bike towards you to check if it is locked properly
- you will hear the message - Thank you for returning the bike
- you can check on the display in the terminal whether the rectangle corresponding to your bike has turned green, if so - the return has been correctly accepted
IMPORTANT: You do not need to perform any additional activities - the system will automatically detect the return of the bike and settle it
Return via combination lock when the station is full
- approach the selected station with the rented bike and touch the screen
- log in to the system and enter your phone number and PIN
- pay attention to the messages appearing on the station terminal
- the following message will appear on the screen: Do you want to rent a bike? Click the red RETURN button
- select the number of the rack to which you fasten the returned bike
- enter the number of the returned bike and click ENTER
- you can now use the combination lock to lock the returned bike to another bike
- the bike to which you attach the returned bike will receive the serviced status in the system
Due to the power saving option, all terminals have their screens turned off by default. Just touch anywhere on the screen to wake up the station. After 3 seconds, the main menu will appear on the screen. You can start the rental process
After waking up the screen of the station, you can see different colored rectangles in the lower part of it. What do they mean and how to use them?
- green - the bike is ready for rental
- blue - the bike has been reserved by another user
- red - no bike in the station or unavailable - you can put a bike in it
- black - the bike is being serviced - it is unavailable to the user